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Terms and Conditions

1. Introduction

Welcome to GoSouth Adventures Costa Rica. By using our website and services, you agree to the following Terms and Conditions. These terms govern the use of the website and the services offered by GoSouth Adventures Costa Rica. We recommend reading these terms carefully before making a reservation.

2. Reservations

  • Reservations for tours can be made through our website or directly with our team via email at reservations@gosouthcr.com.
  • GoSouth Adventures reserves the right to accept or reject any reservation based on availability or external factors.

3. Cancellation Policy

  • Within 48 hours before the tour: A 100% penalty will be applied in case of cancellation.
  • Easter Week and Festive Week (December 24 – January 5): If the cancellation is made within 72 hours before the tour, a 100% penalty will be applied.
  • Force Majeure: No penalty will be applied in cases of force majeure such as illness (hangover does not apply) or the death of a family member.
  • Flights canceled due to storms: In the event that flights are canceled due to storms in the country of origin, the tour will be rescheduled with no penalty.
  • Adverse weather conditions: If GoSouth Adventures decides to cancel the tour due to reasons such as lightning, heavy rain, hurricanes, sustained winds of more than 25 knots, or national alerts (tsunami), the client will be able to reschedule the tour without penalty.
  • Light rain: Cancellations due to light rain within 48 hours before the tour will incur a 100% penalty.
  • Rescheduling: If the client wishes to reschedule their tour with more than 48 hours’ notice, it can be done without penalty, subject to availability. If the rescheduling request is made within 48 hours before the tour, a 100% penalty applies, and a new reservation must be made.

4. Force Majeure

In extraordinary circumstances that prevent the tour from taking place (such as natural disasters, political instability, or national emergencies), GoSouth Adventures reserves the right to cancel or modify the itinerary without prior notice. In such cases, we will work to reschedule the tour or issue a credit without penalty.

5. Client Responsibilities

  • Clients must follow the instructions of the GoSouth Adventures team during the tour.
  • GoSouth Adventures is not responsible for missed flights or other modes of transportation by the client.
  • The client must ensure they are in good physical condition to participate in the activities booked. GoSouth Adventures is not liable for injuries due to the client’s negligence.

6. Modifications to Terms

GoSouth Adventures reserves the right to modify these Terms and Conditions at any time without prior notice. Modifications will take effect immediately upon being posted on this website.

7. Contact Information

  • Contact Email: info@gosouthcr.com
  • Phone: +506 2670 2200
  • WhatsApp: +506 8387 1441
  • Office Location: Playas del Coco, Calle La Chorrera, Pueblito Norte, Office #12.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Costa Rica.