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Privacy Policy

At GoSouth Adventures Costa Rica, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard the personal information you share with us through our website and services.

1. Information Collected

We collect personal information from users to provide our services effectively. The types of information we may collect include:

  • Contact information: such as name, email address, phone number, and mailing address.
  • Payment information: such as credit or debit card details and other billing information, collected securely.
  • Reservation-related information: such as tour details, travel preferences, and booking dates.
  • Browsing information: such as IP addresses, cookie information, and website usage data.

2. Use of Information

We use the information collected for the following purposes:

  • Processing reservations: including confirming services and payments.
  • Communicating with clients: to provide assistance, send updates related to bookings, and respond to inquiries.
  • Improving our services: by analyzing user interactions with our website and personalizing the customer experience.
  • Sending promotions and special offers: only if you have given explicit consent to receive marketing communications.

3. Disclosure of Information

We do not share or sell users’ personal information to third parties, except in the following cases:

  • Service providers: we share information with third parties who provide services on our behalf, such as payment processors or technology providers. These third parties are required to maintain the confidentiality of the data.
  • Legal compliance: we may disclose personal information if required by law, in response to legal processes, or to protect the rights of GoSouth Adventures.

4. Data Security

We take the security of your personal information seriously. We implement technical and organizational measures to protect data from unauthorized access, loss, destruction, or alteration. However, we cannot guarantee absolute security for information transmitted over the internet.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccuracies in your personal information.
  • Request the deletion of your personal information, except where we are required to retain it for legal or contractual reasons.
  • Object to the processing of your data for direct marketing purposes.
  • Withdraw your consent at any time for the processing of your personal data.

To exercise these rights, you can contact us at info@gosouthcr.com.

6. Cookies

Our website uses cookies to enhance the user experience and for analytical purposes. Cookies are small text files that are stored on your device when you visit our website. You can set your browser to refuse cookies, although this may affect the functionality of the site.

7. Changes to the Privacy Policy

GoSouth Adventures Costa Rica reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and users will be notified of updates when applicable.

8. Contact Information

If you have any questions about this Privacy Policy or the use of your personal data, you can contact us at:

  • Email: info@gosouthcr.com
  • Phone: +506 2670 2200
  • WhatsApp: +506 8387 1441
  • Office Location: Playas del Coco, Calle La Chorrera, Pueblito Norte, Office #12.